Refund policy

About returns

Important: Returns are not free of charge. Return shipping costs are the responsibility of the customer.

Can I return a product?

Yes, you can.

If you are not satisfied with the product you have received, you can return it within 30 days of receipt.

However, for the return to be accepted, the following conditions must be met:

 

- The product must include all corresponding parts and accessories and be properly packaged.

- The product must have been treated with care and show no damage due to misuse.

- In the case of products involving hygiene considerations, they must be properly cleaned before initiating the return process.

- If the product was received defective, this must be verified.

 

We reserve the right to charge the customer for return shipping costs.

Returns are processed within 7 business days. If the conditions are met, they will be officially approved within that period.

Note: We reserve the right to refuse returns of used or damaged products that are not due to an error on our part.

How to process a return?

If your order meets the above conditions, follow these steps to initiate the return:

Send an email to: info@emmaandgrace.com

 

Include the following information:

- Order number

- Reason for return

- Photo of the product (in case of damage)

- Your full name

- Address

 

We will then provide you with the return address. Do not send the package back to the sender. It is essential that you contact us first to receive the correct address.
 You are responsible for the shipping costs for the return.
All returns must be sent, at the customer's expense, to our central warehouse in Asia.